Tag: customer experience

spot_img

Rewriting the Rulebook: How AI Is Modernising BFSI and Real Estate

A few years ago, a junior employee at a major Indian bank spent hours navigating outdated policy manuals just to respond to a...

Freshworks: Freshworks appoints Srinivasan Raghavan as chief product officer to drive AI-driven innovation

Nasdaq-listed software-as-a-service (SaaS) major Freshworks announced on Monday the appointment of Srinivasan Raghavan as its new chief product officer (CPO). With over two...

AI in Action: How Startups are innovating on the Salesforce Platform

While advancements in AI are remarkable, their true value lies in being harnessed to develop practical solutions that boost organisational efficiency. This is...